Hi, I'm Detlef.
I started Mainstreet Consulting to give owner-run businesses the same customer experience tools that big companies use, set up for them and priced for them.
At a glance
- Founder, Mainstreet Consulting
- Former Head of Mobile Product, eHarmony
- Former VP of Customer Experience & Business Operations, Urgently
- Based in Woodland Hills, California
- Speaks English and German
From marketplaces to Main Street
For most of my career I've worked on one problem: connecting people with the local services they need, quickly and reliably.
At eHarmony I went from senior product manager to head of mobile product, and helped integrate our Berlin sister company, eDarling. I also worked at HelloTech, a marketplace for in-home tech services. At Urgently, a roadside assistance marketplace, I was Vice President of Customer Experience and Business Operations.
The lesson from all of it is simple. Customers choose whoever answers first, makes booking easy and follows up. Big companies spend millions on that. Owner-run businesses deserve it too.
How I work
- You work with me directly, not a rotating account team
- Plain English, no jargon
- Honest advice, including when you don't need something
- Your data and accounts always stay yours